Employees Manage Emotions to Meet Customer Expectations.

This course is Sociological Theory: Meaning and Subjectivity. Course Suggestion: – Depth in analysis to explore how meaning & subjectivity are related/constructed to the topic. – Utilize one theoretical approach to examine a contemporary social issue in depth. –

Develop a research project that examines one of the theoretical traditions presented. Paper Topic: Hochschild’s Emotional Management in Customer Service:

How Employees Manage Emotions to Meet Customer Expectations. Paper

Structure: 1. Thesis statement and research question: (20 points) – Must only one question(pose a scientific problem that will allow you to discuss the limits of the theory), and a clear overview and description of the topic. –

Introduction 2. Overview of Theoretical Framework: (30 points) – Outline the details of the theoretical framework selected. – Clear discussion of aspects relevant to the analysis.

3. Critical analysis (Parts 3 and 4 total 35 points) – Analysis of the theory – Discussion of the effectiveness of the theory in understanding society – Challenges and opportunities for further development 4. Application of Theory – Including its application to society. – Use of your own experiences as anecdotes can be useful. (Please include my personal work experiences including working at a part-time milk tea store and a part-time clothing store） 5. Conclusion 6. Grammar/formatting – Clear presentation and organization of text following APA formatting guidelines. At least 10 scholarly references cited. Double-space pages. (15 points) The additional file is the PowerPoint from the course,

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